Privacy Policy 

    Effective Date: July 01, 2026 

    At The Geneva Suites, trust is the foundation of every relationship. We are committed to protecting your privacy and communicating with you respectfully, transparently, and only in the ways you choose. This Privacy Policy explains how we collect, use, and protect the information you provide when interacting with us through our website, forms, phone calls, email, and text messaging services. 

    Information We Collect 

     

    We may collect personal information including: 

    • Name 
    • Phone number 
    • Email address 
    • Mailing address 
    • Information you voluntarily provide regarding your care needs or your loved one’s care needs 
    • Any additional information you choose to provide through our website, contact forms, or conversations with our team 

     

    How We Use Your Information 

     

    We use your information to: 

    • Respond to your questions and requests 
    • Schedule tours and appointments 
    • Coordinate care and services 
    • Provide information about The Geneva Suites and our services 
    • Send requested updates and communications 
    • Improve our services and customer experience 

     

    If you have provided your consent, we may also send marketing communications regarding services, educational resources, community events, or special announcements. 

     

    Text Messaging 

     

    If you choose to receive text messages from The Geneva Suites, you may receive: 

    • Responses to your inquiries 
    • Appointment reminders 
    • Tour confirmations 
    • Service updates 
    • Care coordination communications 
    • Educational information 
    • Community announcements 
    • Marketing messages (only if you have specifically opted in) 

     

    Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to unsubscribe from text messages or HELP for assistance. 

     

     

     

    Sharing of Information 

     

    We respect your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not sell, rent, or share your personal information with third parties for their marketing purposes. 

     

    We may share information with trusted service providers who assist us in operating our business, scheduling services, or maintaining our communication systems. These providers are required to protect your information and may only use it to provide services on our behalf. 

     

    We may also disclose information when required by law or to protect the safety and rights of our residents, families, employees, or organization. 

     

    Data Security 

     

    We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. 

     

    While no method of electronic transmission or storage is completely secure, we continually work to maintain appropriate safeguards. 

     

    Your Choices 

     

    You may: 

    • Opt out of marketing emails or text messages at any time. 
    • Reply STOP to discontinue text messages. 
    • Reply HELP for assistance with text messaging. 
    • Contact us to update or correct your personal information. 

     

    Children’s Privacy 

     

    Our services are intended for adults seeking information regarding senior care. We do not knowingly collect personal information from children under the age of 13. 

     

    Changes to This Privacy Policy 

     

    We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. 

     

    Contact Us 

     

    If you have questions regarding this Privacy Policy or how your information is used, please contact: 

     

    The Geneva Suites 

    Phone: (612) 208-8888 

    Email: info@thegenevasuites.com 

    Website: www.thegenevasuites.com