It’s hard to know what you don’t know.

telephone

I received a call this week from a friend of a friend.  “Marlena, I need your help,” I could hear the stress and tears in her voice.

“Of course, what can I do?”

“It’s my dad, he has been in the hospital, and they just told me he has to leave.  They said he needs 24-hour care, and I need to find it in 48 hours.  I don’t know what to do.”

It was difficult to hear the distress in her voice, and at the same time, I was glad that she called and that I had resources to help.

So many people don’t understand the world of senior care, especially when their loved one’s health begins to fail.  It is hard to know what you don’t know.  Making decisions for your parent is difficult; it becomes more challenging when there is a time crunch coupled with not knowing all the options that are available.

Deciphering the complexity of senior care can be overwhelming due to its presentation in a code that doesn’t come with an answer key.  For example, IL, AL, home care, SNF, care suites, and residential homes are all part of the jargon describing senior care.

I offered to sit down with my friend and her family and explained what the abbreviations mean.  I stressed that the most significant factor should be what the care needs are for their father and how to pick the best care him. While we sat, I learned all about their father.  He loves to do little tricks and make people laugh. He can be a little ornery, especially if people are bossy.  He likes choices and didn’t choose to get sick.  The care needs had become significant, and his needs were around the clock.   After the discussion, my takeaways were that they wanted their dad to get the best care and that he was very loved.

The family took the night to think things through, and I felt honored that they chose to move him into one of our homes.  It is a huge responsibility to take care of a family’s precious member.  As we were finishing the details of the move, I said to my friend, “Thank you for trusting us to care for your dad.”

With big tears in her eyes, she said, “No, thank you.  You have made this so much easier for all of us, and we feel at peace with our decision.  I slept the best I have in months knowing that dad is going to be here.  You are a lifesaver.”

After a big hug, I finished up the paperwork.  I couldn’t stop smiling,  I love that I get to do what I love to do every day!  Please let me know what you think, feel free to comment, ask questions, and let me know how I’m doing.  Warmly yours ~ Marlena

How Time Flies

It’s funny isn’t it, how time flies. It recently dawned on me that it has been 5 years, almost to the day, since Scott and I decided to put our dream of The Geneva Suites into action. We had been working with each other for close to a year in a private pay, homecare company that Scott started in 2002. We wanted to build something unique together so we toyed with an innovative idea of opening residential homes for seniors that would truly be a home for our residents. These homes would be in gorgeous neighborhoods, they would be big and spacious and most importantly they would provide exceptional care!

If asked, most seniors would say, “I want to stay at home.” Our thought was when their home doesn’t work for various reasons, our residential model would be an awesome alternative. Our homes would be designed specifically for caring for seniors, hoping for our homes to be an extension of the family home. A 1:3 caregiver to resident ratio, would allow 24-hour awake support without hovering. Compared to the other residential models, we wanted to set ourselves apart.

Creating The Geneva Suites has been a labor of love with many successes along the way! We have built it from a dream to a reality and have had the privilege to care for more than a hundred residents, in seven homes, since our first home opened in 2016. The caring does not just come from Scott and me, but also an amazingly talented office team and fantastic loving caregiving staff.

Along the way many have asked me, “how did you ever get into this business?” The reality is, I love caring for people; it’s my passion. I love talking about what I do and why. So here I go– this blog will be an area where I can relay the good, the challenging and the heartwarming. I hope to share sweet stories I have experienced, the industry knowledge that I have gained, and my opinions on how we can take better care of our seniors, the greatest generation ever. I’ve never blogged before so feel free to comment, ask questions, and let me know how I’m doing.

Warmly yours ~ Marlena